If you have any questions about your TempAware product please feel free
to contact us as detailed below. Our knowledgeable employees will do
their best to answer your questions and provide you with the required support.
All Medusa Programming products carry a one-year warranty from the date of
sale. This warranty does not cover damage due to misuse, abuse, neglect, or
If your TempAware product is delivered to your door with obvious
damage, sign for it and note above your signature the word "damaged" (or
"open" if the box is broken open) and request that the delivery company
make an inspection.
If damage during shipping was concealed, please notify the delivery company. You
must keep the damaged carton until the carrier has inspected the shipment. Do
not return the product yourself. Please call us for further
Damage to TempAware products that were purchased within the one-year warranty
period due to component or workmanship failure are provided at no
charge. Medusa Programming reserves the right to repair or replace defective
products at its discretion. Repair times vary depending on parts availability,
workload, and the extent of the repairs necessary.
Please contact us at the address below for repairs to products outside the
warranty period or due to damage from misuse, abuse, neglect, or incorrect
When returning a product for repair, please pack the product the way we
packed it, and be sure to include your contact information, a description
of the problem including the details of your application, and
either the order number or a copy of your receipt.
Medusa Programming LLC
9 Esther Drive
N. Providence, RI 02911